About

The Client is a UAE-based retail and leisure enterprise that employs 40,000+ people and has stores and hotels in 15 countries.

Challenge

The Client employees use multiple systems and platforms at work. It is highly inconvenient for them to have different credentials for each system and to log into each system separately. To help the Client employees work more efficiently, the Client needed to perform the integration of ServiceNow with Active Directory and ensure a single sign-on property for several related systems.

In addition, the Client struggled with applying ITSM processes (Incident Management in particular) to their configuration items in HP UCMDB. So, the Client also needed to integrate their ServiceNow with their HP UCMDB to use UCMDB configuration items in full-scale ServiceNow-based ITSM processes.

Solution

To achieve the desired results of both integrations, VolgoTechnologies performed the following activities consulting, platform setup and production rollout.

First, VolgoTechnologies ServiceNow experts analyzed and clarified the Client requirements. Then, our team proposed several possible solutions. Working jointly with the Client team, they have selected the most suitable integration options.

Staging

Datawarehouse

Dataware House

Desktop Application

Results

Our team successfully integrated Active Directory with ServiceNow. The Client ServiceNow platform became an element of a broader collection of related systems with a possibility of single sign-on. Concerning the integration of ServiceNow with HP UCMDB, now the Client is fully capable of managing UCMDB configuration items in ServiceNow. Thanks to VolgoTechnologies fulfillment of the Client integration needs, their employees are now able to perform their duties more efficiently.

Technologies and Tools

ServiceNow, Active Directory, HP UCMDB