About

The Client is a provider of award-winning cloud contact center software. Their products enable organizations to unify all customer interactions and channels and provide more personalized customer engagement. The Client has been in the market for 20 years and their solutions have successfully supported Fortune Global 500 companies and contact centers with thousands of agents.

Challenge

To support their business in hypergrowth, keep all their multiple projects moving forward and the products evolving intensively and reliably, the Client needed quick access to senior IT experts.

So, the Client was looking for a trusted IT outsourcing company with verified strong experience in .NET development and DevOps, as well as a collaborative culture to seamlessly integrate the required talents into the Clients teams. This would allow them to speed up projects around their product development and evolution while maintaining cost efficiency and high quality.

Solution

The Client shared their expectations regarding the developers and DevOps engineers skills and experience, as well as outlined potential tasks VolgoTechnologies team was to help with. VolgoTechnologies examined the Clients requirements and qualified three .NET Developers and two DevOps Engineers experienced in designing, implementing and deploying systems and IT infrastructures across various large-scale, high-load and high-availability environments.

Staging

Data Ware House

Data Ware House

Data Ware House

Results

VolgoTechnologies experts helped the Client optimize the usage of AWS resources, improve the development process and shorten the development iterations, stay on top of their deployments and offer their users access to better, bug-free applications on a tight schedule and at scale.

Technologies and Tools

.NET Framework, .NET Core, AWS Lambda, AWS EC2, Jenkins, Terraform, SonarQube.