About

The Client is a governmental institution responsible for regulating the utilization of human biological samples by medical institutions, research centers and private individuals.

Challenge

The Client legacy solution didnt allow ensuring the compliance of their business processes with legislation concerning biomaterials security and ethical requirements, which is why they needed a different way to organize their internal business processes. The new solution needed to encompass a web portal for external users and an internal operations app. The web portal intended to help medical specialists, scientific researchers, and the general public to interact with the Client concerning the usage of biological samples. And the internal operations app was to help the Client meet legal requirements while following the specific procedure of reviewing, approving and handling inquiries of portal users.

Solution

To achieve these goals, the Client chose ServiceNow as a hosting platform for their solution since it allowed building both the portal and the app that would support appropriate procedures of handling portal inquiries.

To develop the solution, the Client commissioned two companies specializing in ServiceNow custom app development – VolgoTechnologies and our partner – to work in close cooperation on the project.

Staging

Datawarehouse

Dataware House

Desktop Application

Results

Jointly with our partner, VolgoTechnologies ServiceNow specialists have developed a ServiceNow portal that serves as the Client hub for collaboration with scientific researchers, medical specialists, and the general public. It allows the Client to easier engage these three groups into the process of using biological materials. Additionally, the joint team developed an internal operations application for the Client to process inquiries and requests of portal users more effectively and keep in line with legal requirements.

Technologies and Tools

ServiceNow: Service Portal Designer, Knowledge Management, Automated Testing Framework, Reporting, APIs and Integration Tools.